Hello Keelogram,
I'm afraid I cannot see any recent transactions on your account, having had a quick look just now, so this is why your case needs to be investigated by a specialist team I'm afraid.
That said, having checked your open support case, I did see a screenshot of your order confirmation attached but not a proof of payment from your payment provider. Could you please upload an uncropped image of this to your case so that we can check the payment has been successful?
Thank you.
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