[2021] [Bug/Glitch]Operator headgears and uniforms resetting

Hello TheSPAGOOTERS, thanks for getting in touch, this is a known issue that is caused by a corrupted save profile.

To fix this, you will need to delete your local save files by following this guide -
https://www.playstation.com/en-gb/ge...ystem-storage/

Once you have deleted the save file, please launch the game, reset your loadout and see if it resets back to the default loadout that you have when you first begin to play the game.

Deleting the save file will reset the settings, loadouts and Situation progress.

You will not lose your level, renown, R6 credits, operators or season pass.

Thank you to everyone for sharing your experience of this bug.

This issue has affected players for sometime now in the game, whilst we were unable to resolve it permanently, due to being linked to players save files, we can only provide a workaround of deleting your save profile which should temporarily fix the issue.

We have now received more reports that this may happen after an update, after playing an event, in the operator selection screen and other situations too.

We are still investigating a permanent fix and we are currently looking into if certain updates can cause this too. Our QA team will continue looking into recent reports that have been brought to our attention through the forum and social media, thank you for your help.

Hello GardenofEden91 thanks for your input, this is another reason the game won't save customisation options and may reset to default, which we are aware of.

As previously said, we are working to fix all instances that cause this loadout reset, as the cause can be for a number of reasons, which can make finding a permanent resolution a little more complicated. Thank you for your patience.

I understand your frustration. When this issue is resolved, it will be shared in patch notes. If you would like to request a refund, you will need to contact the vendor that you purchased from for that request.