[2020] [Missing Content]My account got reset

Originally Posted by denis99g
Why i have level 0 In uplay and in Game my progress and lucky spin dont work ?

Hey! This is likely for the reason mentioned above; we had a long Ubisoft Club maintenance on that day.

Everything should be working fine now

Originally Posted by DiIlyWilly
I hit plat this season, i played one day, then the next i logged into my account and it said that it had missing content and that my account was reset and i had to do my placements again... with 3 days left in the season... now with 1 day left i am gold 2 and probably wont get plat. Why did this happen????

Hey there DilllyWilly,

Sorry to hear about that.

It sounds as though your rank may have been reset.

A rank reset can occur when too many high MMR rollbacks are being issued. This is working as intended. Please follow this link for more info: https://www.ubisoft.com/en-us/game/r...BRK6Ny33KzTtgL

If there's anything else we can help with please let us know

Thank you