Original Post — Direct link
after contacting one of your agents and sending Dxdiag and msinfo, still game crashes after starting as operator. the funny thing is the answer i i got form you was that my windows and system things are quite problematic.
my answe is NO! i play ton of games with no such thing such as crashes, freeze and etc. the only game i really got to contact its tech support was R6S cuz of its issues.
when these things happens, its your fault and have to fix it due some updates, not US!
also had to remind you that we paid for the game and expect a proper ANSWER for fixing.
about 4 years ago - Ubi-Karl - Direct link
Hey JaCoBReaper,

Thanks for reaching out to us and I am sorry to hear about the crash issue you're having.

Could you advise when does your game crash? Does it happen on the launch or whilst in-game? Also, are there any error messages you receive? Finally, are you using Vulkan or DX?

In the meantime, if you haven't already, give the following steps a go and see whether issue persists.

Keep us updated and should you have any questions in the meantime, let us know!
about 4 years ago - UBI-Froggard - Direct link
Would you be able to try reinstalling the game to a different drive and see if you still have the issue?