Original Post — Direct link

I played unranked with my friends and have been kicked and banned with my friends more than once for no reason. Now the ban lasts 24 hours. My friends were also banned for this period. I just think it's unfair, I'm trying to play through my Battlepass, I bought it extra for it and we're banned for no reason because of server problems. I am requesting an unban for me and my friends or a refund of the Battle Pass as soon as possible.

almost 3 years ago - Ubi-Milky - Direct link

Hello everyone, thanks for posting about this experience in the forum. I am sorry to hear of your abandon sanctions you have received, whilst I am unable to lift this for any player, we are investigating this exact situation.

If you have disconnected recently from a game, after experiencing a big lag spike and your whole team disconnected too, we would like to ask you a few questions about this to aid our investigation. Please see our post for more information > 
https://discussions.ubisoft.com/topic/129214/server-crashing-and-lag-spikes-experienced-recently-january-2022/

almost 3 years ago - Ubi-SpaceCats - Direct link

Hey @bobbybanana_, I am very sorry about the frustration this has caused. As Ubi-Milky stated, we're currently investigating these disconnects. Please see our Discussions post here on this issue, as our teams would like some more information from our players as we work to resolve this. Again my sincerest apologies for this inconvenience.






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