Original Post — Direct link

Hello,
I have an issue regarding cross progression between between accounts that are linked to different email addresses, one being an Xbox account and one on PC. Both accounts are mine, and I can provide the login credentials if needed, and I was wondering if it was possible to link these accounts despite them being created under different emails. Alternatively, would it be possible to switch the Xbox account's email with another one of my Xbox account's email (the one corresponding to my PC account)?

almost 2 years ago - Ubi-Akatsirin - Direct link

Hello @audafr

You can find more information about the cross progression and the link between accounts here. For all queries, you would have to contact us on our website with the emails (used for Ubisoft accounts) and usernames (for the xbox accounts) of all the different accounts, so we can see if it's possible or not do to the relink.

almost 2 years ago - Ubi-Cintre - Direct link

Hey @Elcnuhhayfoog, thanks for your answer.

We apologize for the delay. Our teams are met with a large amount of contacts, so it may take some time before you get an answer. Rest assured that they're doing their best to reply as soon as possible.

I would also advise you to refrain from creating more cases, indeed, it adds up to the contacts received and will not make your first case be treated faster.

Hey yall, if you have observed any issue with Cross-progression on your account, any item missing in between platform. Would you please contact us through our Support Website, so our teams can investigate ?