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I had 1386 R6 credit I finished playing a game and poof credits gone someone explain to me what that was about
I had 1386 R6 credit I finished playing a game and poof credits gone someone explain to me what that was about
@ThinknGroww Hi there, so sorry for the delay! I do see you have already opened a Support ticket to raise this issue with our Support teams. As this issue does relate to your account and purchases I would be unable to assist further here on the forums. However please keep an eye out on your support ticket for further news. The team has been seeing a higher contact volume that may cause a delay in response but please rest assured that your ticket has not been forgotten.
Hello @ThinknGroww thanks for getting back in touch with us.
I am sorry to see you never received an answer for your missing credits - I have checked your two open cases and I have updated them so you should hear from an agent shortly. Please keep an eye on your email inbox for a message from us soon.
As you are missing credits from your game, are you able to show us any screenshots of your credits currently missing from your game menu?
Are you also able to tell us what your PSN name is on PS5 and if you have used any other PSN names in the past?
Please check for this information and update your open tickets with this info, by leaving a comment on this link, this will help our investigation, thank you > https://www.ubisoft.com/help/cases
@ThinknGroww Hey there, it does look like both of your cases are still open. Thank you for your patience with receiving an update!