Original Post — Direct link

My Ubisoft account recently got hacked, and I was trying to link my previous account into this one, but my password was changed during the hack so I do not have access to an activation key or to my original account. Do I have to purchase a new account key or do I have to buy the game again entirely on the new account?

8 days ago - Ubi-Perseids - Direct link

@nathanpesidxb Hi there! Welcome to Discussions! I'm so sorry to hear that your account has been compromised. Please check out our FAQ here on how to recover access to your account again. You will most likely need to create a support ticket so that we can assist you further off public channels. Thanks!

7 days ago - Ubi-Havoc - Direct link

Hello there @Guhsz1r45. We are happy to help look into removing a linked Xbox profile from your Ubisoft account - even if you do not have access to the Xbox gamertag. Please create a new support ticket so our teams can review as soon as possible. 😁