Original Post — Direct link
After the Sugar Fright update, I lost my year 5 pass. I lost my operators, my discount and renown bonus.
about 4 years ago - Ubi-Viral - Direct link
Hey, SIMPLE-HOBO!

Sorry to hear this. Can you confirm which platform you are playing the game on please?
about 4 years ago - Ubi-Milky - Direct link
Hello SIMPLE-HOBO,

If you are referring to Xbox missing operators, this is a known issue to us after the latest update.

We are investigating this now and if any additional information becomes available, it will be posted to our Twitter here -https://twitter.com/UbisoftSupport/status/1321120158342066177

Please also note, Xbox One players can share Year Pass Operators with profiles on the same console, but not additional purchases or Operators purchased with renown/credits.

We hope we can update you soon on this, apologies for any inconvenience caused at the moment.