Original Post — Direct link
Hi, Ubisoft workers I woke up to a ban on Friday saying i was cheating and I'm really confused and thought it was a joke and after about 30 mins of restarting I realized that maybe I was actually banned and its permanently i emailed you guys but I'd like some live support and most the time it wont even let me load or create a support case I've never cheated in my life and would do anything to prove I'm not I just want my account unbanned and be able to play the game again i waited all Friday trying to make a case but normally it wont even load the website for me so if anyone can help me please do.

this is my only option to seek out any help I'm not able to create a case it always tells me error so I'm here on the forums to get any advice or help on how to get myself unbanned because I'm not cheating and its a permanent ban. Countless money and hours I've spent on this game its just frustrating and sad to see my account go i wouldn't mind so much if i was able to make a case because there is no proof I'm cheating nothing has ever been on my system related to cheats unless someone hacked my account and has been cheating on it other that that I'm clean.

Thank you Ubisoft employs if you're able to contact me and help me with my issue hopefully I get unbanned soon!



Uplay Username:iovers
about 4 years ago - Ubi-Orion - Direct link
Originally Posted by Iovers
Hi, Ubisoft workers I woke up to a ban on Friday saying i was cheating and I'm really confused and thought it was a joke and after about 30 mins of restarting I realized that maybe I was actually banned and its permanently i emailed you guys but I'd like some live support and most the time it wont even let me load or create a support case I've never cheated in my life and would do anything to prove I'm not I just want my account unbanned and be able to play the game again i waited all Friday trying to make a case but normally it wont even load the website for me so if anyone can help me please do.

this is my only option to seek out any help I'm not able to create a case it always tells me error so I'm here on the forums to get any advice or help on how to get myself unbanned because I'm not cheating and its a permanent ban. Countless money and hours I've spent on this game its just frustrating and sad to see my account go i wouldn't mind so much if i was able to make a case because there is no proof I'm cheating nothing has ever been on my system related to cheats unless someone hacked my account and has been cheating on it other that that I'm clean.

Thank you Ubisoft employs if you're able to contact me and help me with my issue hopefully I get unbanned soon!



Uplay Username:iovers
Hey there.

If you're unable to contact our support team via other means our social media support teams will be able to look into this for you. This isn't something we can discuss on a public forum I'm afraid. You can reach us through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks.
about 4 years ago - Ubi-Raziel - Direct link
Originally Posted by SnackOnMySack
i got banned too, too bad us commonors dont have special treament that siege parterned players get when they falsely banned
Hello!

All players need to contact Ubisoft Support for an appeal, there is no special treatment.

It can quickly be determine if the sanction applied is valid and a support agent can help you with this.