[2021] Game problem

Originally Posted by mart_ubi13
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Hi i have connecting problem adn i get error message . I cant start the game because only get the error code and only say i can check the support but i don't know what sjould i do and this massage say : this will bind the following products to your ubisoft account . Someone could help me ?

Hey!

I'm unable to see the image as the "Insert Image" button only works for website links, however not to worry!

This error usually means that you are signed in to the incorrect Ubisoft account, as the game is not associated with it.

If you are still experiencing issues, please contact us via any of the following private support channels -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/


Please also provide the following information -

- Usernames you may have used
- Email addresses you may have used
- An image of the following folder: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership

We'll figure it out!

We see a mod error in that log. Please only test with campaigns that have never had any mods used in them, which we work on this here.

Has this always been the case with this game? Or it was okay for you up to some point?


Right click on ck3.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.
Then in the launcher Game Settings menu, select fullScreen display mode, Vsync off, cap refresh rate at 60.


If those don't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/CK3/pdx_settings.txt .
From your Documents/Paradox Interactive/CK3/logs/ folder, attach here system.log  

"setting_framerate_cap"={
version=0
value="off"
}

Did you set the framerate cap to 60? What fps do you see in the game?

With 8gb of system memory, you may be swapping items out to dis which slows things down. Make sure you unload every other app you can AND unload GeForce Experience before starting the game.  

If you are running multiple applications at once, the game may not be able to access enough memory to run well. So stop other applications such as browsers, MS Office, GeForce Experience etc before starting the game. How you stop each app is up to them, it may be as simple as right-clicking on them in the Windows task back and selecting Quit or Exit; other you need to go into and Exit from their menus.  

Please expand your Windows paging file maximum size to 32gb

Optional: Increasing the paging file size on Windows computers

On computers that have 8 GB of RAM, the suggested paging file size is 16 GB. www.ibm.com
Note I'm on leave until November after today.  

Can i get new copies of all those files from post #3 please, plus error.log and exceptions.log . Thanks  

Your CPU and GPU are over the minimum requirements but short of the recommended, so we can't expect great performance here!

As to memory, we need to make sure that's all available to the game as the campaign goes on.
Please:

- expand your Windows paging file maximum size to 32gb

Optional: Increasing the paging file size on Windows computers

On computers that have 8 GB of RAM, the suggested paging file size is 16 GB. www.ibm.com - exit every other app you can before starting the game.

Good luck with that!  

Any better at all? Or no different?  

Then i don't think there's anything you or I can do to improve matters, I am sorry.