The title basically sais it all, i made a ticket on june 11 and its now june 14th, the automated ticket confirmation response email said i would get a response in 48 hours, it has now been 3-4 days. I contacted their twitter support yesterday as well and no response. Please help, what should i do next.
Hey @blazeiscoollol ,
While we do aim to respond within 48hrs, this is not a guarantee as factors such as our current queues can impact how fast we can respond and unfortunately there are occasionally delays.
Rest assured though, your ticket is with us and we'll be in touch as soon as we can.
In the meantime though, please kindly refrain from making numerous duplicate tickets as this can lead to crossed wires.
Thank you!
Hello there, @blazeiscoollol! Thanks for coming to us here to check this out, and greetings to the forums! Apologies for the wait in getting back to your support ticket. Please note that response times may take longer than usual due to higher contact volume, but rest assured that one of our representatives will get back to your support ticket as soon as possible. If you would like a more immediate response, you may also reach out to us from our Live Chat support page when it is available to speak with a representative. If you have any other questions, please feel free to reach back to us here.
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