Original Post — Direct link

Hi, 25/2 about at 9:30 p.m my Rainbow Six Siege (ID: Dickson_Wong) account was banned by BattleEye because of cheating.
But I didn't use any cheat on my account. The ranking of the account is just silver 5 and the K.D rate is not even higher than 1.
I spent a lot of money and time of this game , who will use cheat on a account like this?
I think my account is misjudged.
I already opened a Ubisoft support tickets (REDACTED) but no body give a direct response to my case .I also sent a twitter pm to Ubisoft support and a email to BattlEye but to one reply to me.
Can I ask for assistance to solve this problem?

3 months ago - Ubi-Dastan - Direct link

Hey @Dickson_Wong Welcome to the Forums! Apologies for the delayed response and sorry to hear that you have received a ban by Battleye.

Due to security reasons I have removed the case number you have provided. Upon checking on it, I can see that your case is still being investigated. Regrettably, I cannot say how long the investigation will take, but I hope that you will receive a response to your email case soon!

Should you have any further questions in the meantime, please let us know!

2 months ago - Ubi-Keo - Direct link

Hi @Dickson_Wong apologies for the late response.

I can see that your ban appeal was denied. I'm afraid there is nothing else you can do.

2 months ago - Ubi-Keo - Direct link

@Dickson_Wong after an investigation was conducted regarding your ban, it was confirmed that the code of conduct was breached. Therefore, the ban was unable to be lifted from your account. 

As we are unable to assist with ban appeals via the forum I will now lock this thread.

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