[2022] No response to support case

Hey @boomerangames, my apologies for the wait at this time. I can understand the frustration in gathering a solution to this issue as soon as possible. Please know that response times may be longer than usual due to contact volume, but rest assured that our support team will reach back to your support ticket as soon as possible. We truly appreciate your patience and understanding in the meantime.

@boomerangames I'm afraid that I am unable to discuss transactions over the forums. However, our Store Support Team will get back to you as soon as they have further updates to share from your ticket. If you have any other questions in the meantime, please feel free to let us know here.

@X4C Hi there and welcome to the forums

I am sorry that you have not received a reply from our support team yet!

I can assure you that we have received your ticket and that one of our colleagues will get in touch with you as soon as possible.

We have received a high number of contacts lately, which means it can take longer to get a reply.

Thanks for understanding and I apologize for the inconveniences caused!