Original Post — Direct link
Hey y'all, I've been watching the November 2020 major and for some reason I am not getting any of the drops. My accounts are connected, and I also reconnected them because that was recommended for me to do, and still nothing. The last thing I got was the silver charm and that was a week ago. I watched all 3 days of streams for the November major, which totals to something like 26 hours, and I want my credit for that so I can get the rest of the drops. And it's not that drops aren't going to my account, it's that twitch isn't recognizing I've gotten any drops at all. Anyone else having the same problem and anyone know how to fix it?
about 4 years ago - Ubi-Karl - Direct link
Hey Waffel_RX.LGN, thanks for reaching out to us and I am sorry to hear about the issue you ran into.

Just to check if I understand this correctly - you've registered for the rewards, watched a total of 26 hours and didn't receive any notification from Twitch regarding any of the drops, is that right?
about 4 years ago - Ubi-WheelyDuck - Direct link
Originally Posted by Waffel_RX.LGN
that is correct, except ive watched 26 hours AFTER already getting the silver charm a week ago.
Thank you for confirming this.

Would it be at all possible to open a ticket so that we can investigate this in much greater detail from our side?

If when you open the ticket you could attach a link to this thread it will greatly help the team get a head start on this.

Many thanks