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Hey guys, I've got a bit of an interesting issue here, and I'm just looking for some other possible solutions to try. My game has been crashing basically every match since I've switched to this computer, and I haven't been able to fix it. I opened a support ticket with Ubisoft around 3-4 weeks ago, and after jumping through the usual hoops of many repeat solutions amidst some new ones, my issue eventually got escalated and I've been waiting for an update for around 2 weeks. The wait doesn't concern me, although they have normally been pretty quick on the responses, but I just figured I should keep trying to resolve the issue while I await a response.
In terms of some specifics, the type of crash I experience can change depending on the "severity" of the crash, but I'll describe them in order of commonality. The most common crash I get is where my game freezes for a few seconds, during which I can still hear all the game sounds and my teammates talking in-game, and then my game closes, the Ubisoft Connect launcher asks if I would like to send a crash report, then it syncs and closes. Another pretty common crash is basically the same, except there is no Ubisoft Connect launcher crash report or sync, as it seems to have immediately closed as well. You may also note that the sync often fails, and I am forced to log back into Ubisoft Connect, which is quite annoying because it never remembers my login info or that my device is trusted and should not need 2FA. The least common type of crash, one that I've only experienced a handful of times out of my near 100 crashes: the game freezes, but the colors are all sort of messed up in black and white, and the sound is broken. After waiting a few seconds, I am brought back to my motherboard manufacturer screen, right before you boot into windows. The game managed to crash me out of windows! Note that the computer does not turn off or anything, and this type of catastrophic crash is really rare for me, but it still has happened.
I've really been trying to reproduce some of these crashes, but I haven't picked up on a pattern that explains them all. The least severe crash can happen after some change to the map, such as a distance ash charge/hard breach, but I can also experience those things and have the game not crash. It does not seem to matter what I have opened alongside the game, whether it be absolutely nothing or opera and discord both opened alongside the game. One thing that did crash the game almost immediately after I loaded in to a training grounds was running MSI Afterburner on what is a stable clock for every other game I've used it on, but I somewhat expected this and, I don't ever use Afterburner on siege. Most of my crashes only happen when I am playing multiplayer against other people, not in training grounds or an offline custom game. I can crash out of an online custom game, even if It's only against one other player. Running all max settings versus running all low settings only seems to affect my fps, not my frequency of crashes.
Some possible solutions that have not fixed the problem: update drivers, windows update, disable background/startup apps, make sure the game and steam are in the same drive, verify the integrity of the game files, uninstall and reinstall the game, uninstall and reinstall steam, repair system files, chkdsk both my OS and games drives, flush/refresh steam files, run everything concerned as administrator, reset hosts file, run both monitors on their native settings, run both monitors on the same settings, only use one monitor on its native settings, and anything else I haven't mentioned that can be found on the pc troubleshooting guide.
My game runs pretty smooth outside of the crashes, but I'm going to include my system specs in case there is a known conflict that I am unaware of. (The support ticket has my dxdiag and msinfo)
Any ideas are appreciated!
Sonic
Motherboard: Gigabyte B560 DS3H AC
CPU: Intel Core i7 11700f
Cooler: Noctua NH-D15S
RAM: TeamGroup T-Force VulcanZ 3200Mhz (with xmp enabled)
GPU: Nvidia Geforce RTX 3060ti
PSU: EVGA Supernova 650W P6