Original Post — Direct link
Recently, Ubisoft has been sending random notifications that tend to crash peopls' games. My game crashed which lead to my computer crashing, and now my R6 game files aren't synced. Whenever I login to Seige, my situations are unplayed, and none of my loadouts will save. Please help.
almost 6 years ago - Ubi-Bandicoot - Direct link

Sorry this has happened, this issue is usually caused by a corrupted save file so please follow the steps below which should sort this out for you:

- Make sure Uplay is completely exited out, which can include exiting from your system tray if you opted to have Uplay run in the background when pressing the window X
-Go to the save game folder below and delete it after making a backup:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\635 (Uplay)
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\1843 (Steam)

-Open Uplay as administrator, then disable the overlay and cloud save
- Launch Siege, modify an operator's loadout, and play a situation, to ensure a good save.
- exit the game, re-enable cloud saves and the overlay and restart Uplay
- When the game starts back up, you will get a message about which save to use. Make sure to select the local save, not the cloud game save. Uplay will then update with the local save.
over 3 years ago - UBI-Froggard - Direct link

Sorry to hear this fix hasn't worked for you the way it has been. Maybe with the recent update to Ubisoft Connect it's changed something.

Are you able to screen record yourself going through the full process of steps and upload it to YouTube and share the link with us? As it's not an issue we can force to happen to ourselves so we can't really test this ourselves too. If we can get a video showing that this fix isn't working anymore, we can forward it to the relevant teams to get a new fix for it sorted.