Original Post — Direct link

My phone number has been flagged as suspicious. Tried to get support for some assistance only to find out they are useless. Will I have to just keep on going rounds with support to get this issue fixed? Anybody else having this same issue? Three days of going back and forth with different Ubisoft employees and am getting quite tired of it. Thanks.

about 1 year ago - Ubi-Havoc - Direct link

Hello there @HazelLemon47. I extend my apologies for any issue with reaching out to our support teams with the current chat hours. My best suggestion is to temporarily check back in to see when you can start a chat for our agents to finalize the resolution to your case. I understand this wait may not be ideal, so if at all possible, using a different number can also resolve this error as a workaround.

about 1 year ago - Ubi-Perseids - Direct link

@aPressa Sorry that you are having trouble getting your phone number added to your account. You will need to contact us via a Live Chat for us to assist you further with this issue. Please note that depending on your region, chat hours may be limited at this time. Apologies for any inconvenience caused.

@HazelLemon47 I'm so sorry for the frustration this has caused. Unfortunately, it is an issue that we have to handle through our live chats. I know this isn't the answer you are looking for but I can only suggest to keep trying to open a chat during the specified timeframe. I sincerely apologize for the inconvenience this has caused you.