[2020] [Ubisoft Account]I've been permanently banned.

Hello there,

Welcome to the Forums.

We do have an appeal process in place, which cannot take place over the Forums.

We are experiencing a delay in responding to players given the high volume of contacts at the moment, rest assured you aren't being ignored.

If you are able to provide your Case ID, we can take a look at your ticket.

Thank you

Originally Posted by toxicchut
my account has been permanently for cheating but I don't cheat I had one match with an actual hacker on the other team and he was shooting me through the wall and instead of banning him your software banned me and may I point out our team even reported him also we where on different teams . My disappointment is immeasurable, and my week is ruined. I have been a Ubisoft customer of long standing, and instead of banning an actually hacker and cheater you are banning other people and ruining there day . i have been playing on the same account for a year put 400 hours in to this game and now its telling me i cant play review the cases and unban or refund the money to the people who didn't actually cheat

Hello toxicchut,

I've responded to your recently created thread on this matter separately, if you'd like to check this.

Thank you!

Originally Posted by lilrh7
Got banned for no reason. 1 match other team had a hacker and i got banned for no reason

Hello there lilrh7,

To save duplications, I have deleted your thread as you've also posted here.

Likewise IlRabB1TlI I have removed your thread to keep the forums focused and concise as you've also posted to this ongoing thread, please try to refrain from spamming duplicate messages.

As above, to appeal a ban, please contact us through our Support Site or Facebook and Twitter so we can evaluate your case.

Please be aware these is a current delay with responses so patience is greatly appreciated.

Thank you!

Hey IlRabB1TlI, thanks for your response there!

In regards to your case, please note that we're unable to discuss the details of the outcome and if you have any questions related to your suspension, reach out to us via case itself (which I can see you have already) and we will get back to you as soon as possible.

Please do note that we're currently dealing with high volume of contacts so a slight delay is possible.

Hey IlRabB1TlI, thanks for getting back to us there.

I can see you've also posted this in Steam forums so if you have any evidence or if you have any argument or question you want to raise, feel free to do so by posting it in your appeal case and one of our agents will get back to you at the earliest possible convenience!

Originally Posted by IlRabB1TlI
Hi @Ubi-Karl,
i did post there, the ban is removed in steam it's just left in the game so still can't play. hopefully you guys can clarify with battle eye and we solve this. thanks

No worries at all there, I can see that you did indeed however I just wanted to clarify that you do not need to post your information in here and it's enough to do it in the case itself.

Should you have any questions unrelated to this, let us know and we will be happy to help!

As no further assistance is required, I will now close the thread.