about 4 years ago - Ubi-Milky - Direct link
Hello Arel. thank you for posting about this and thank you for those screenshots.

This was reported fixed at the start of Year 5 so I am sorry to see you were affected by it, I will reopen the investigation and provide your username, I apologise I will not be able to compensate you for any sanctions or MMR not given as agents do not have the ability to do that as it is only handles by the game.

If you ever cant reach us by Live Chat you can still reach out to us from social media DM's and our websites email support cases.

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Support website - https://support.ubisoft.com/en-gb/Cases/new

I will rename this thread so anybody who experiences the same can let us know about this and find the thread, thank you for bringing this to our attention in any case.
about 4 years ago - Ubi-Raziel - Direct link
Originally Posted by Arel.
Ok thank you, I hope it gets fixed soon.
You are most welcome I can see the investigation is well under way, so hopefully this will all be behind us soon.

I hope you have a great week!