Original Post — Direct link
As the title says today i purchased the 2400 credit pack but i have yet to recieve them, i have heard that it may take up to 24 hoyrd from the time i bought them for them to appear why is that ? when i bought credits before it didnt take this long. Any suggestions or help on past experiances with this ? thank you.
over 5 years ago - Ubi-Mark. - Direct link
Hello D4C08, welcome to the forums!

It usually takes up to 48 hours to receive your in-game items.

If you haven't received your Credits by then, I would suggest contacting our support team directly on our Support Site as they would be more suited to assist you than myself over the forums.

Please include any proof of purchase you have when you do as it allows us to investigate this swiftly.
over 4 years ago - Ubi-Houck - Direct link
Hi there!

I am sorry to hear you did not receive your R6 credits. To be clear the should normally be added as soon as you purchase them, however sometimes purchases may be delayed because of problems with payment provider services. Please allow 24 hours for them to be added.

If you still not receive them after waiting, please reach out to our team with image of email and proof of purchase. You can find more information here.

Thanks!
about 4 years ago - Ubi-Viral - Direct link
Originally Posted by Asphyxiall
Alright so, yesterday at around 15(3 pm) I bought a steam card for 50€ and Exchanged it for the 49,99 Rainbow six coins and the payment should arrive today, I will update you people on how long it usually takes. Please do not hate on ubisoft, it's not their fault, It really isn't easy on making this all.


Steam Card Bought & used = 15/3 Pm 09.10.2020
This Reply was sent = 10.10.2020 10:34 am

I'll keep you updated
Hey, Asphyxiall!

Welcome to the forums. This post was from August so may no longer need support, however, if you have any issues with the transaction please let us know.

Thank you.
about 4 years ago - Ubi-Viral - Direct link
Originally Posted by Asphyxiall
The R6 Coins have been transferred to my account at 16:15, Patience is needed but that's all, Thank you, Ubisoft!
Brilliant to hear!