Original Post — Direct link

The fourth time I get kicked by your servers and I'm losing points and I just got my fourth lock for 2 days. Now, through your servers, I have to wait 2 days? Its a joke. ,can u give me my points back and unban?

about 2 years ago - Ubi-SpaceCats - Direct link

@kongking Hey there, I apologize for the frustration this has caused. Unfortunately, our Support is unable to lift these bans or adjust rank, as they are all issued server-side via an automated system. Can you please let me know what platform and datacenter/server you are playing on, as well as if these disconnects affected your entire team?

about 2 years ago - Ubi-Milky - Direct link

Thanks for the reply kongking and letting us know of your experience.

You can check our server status here in case of any maintenance or outages at the time of your disconnection here, in case this is what may have caused your disconnection > https://rainbow6.ubisoft.com/status/

If there are no current outages or maintenance ongoing, please take a look at our guide for connectivity issues and run through all steps listed or any steps you have yet to check? This support article contains some of the most common fixes for service, network, software, and hardware issues when connecting > 

PC https://www.ubisoft.com/en-gb/help/article/000094617
STEAM https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493
XB1 https://www.ubisoft.com/en-gb/help/article/000097278
XBSX https://www.ubisoft.com/en-gb/help/article/000097279
PS4 https://www.ubisoft.com/en-gb/help/article/000097277
PS5 https://www.ubisoft.com/en-gb/help/article/000097276

Should these steps not resolve this issue for you, please contact let us know and we can create a support ticket for you to investigate this in further detail.

about 2 years ago - Ubi-Milky - Direct link

Hello dtblackk, welcome to the Siege forums.

The reason we ask all players who are experiencing connection issues, to perform some troubleshooting and provide guides to do this, is so we can determine where the issue may be coming from, hardware, conflicting software, ISP, external restrictions and permissions, or our game servers.
 
Not all players who experience the issue will have the same cause. The troubleshooting should help rule out a few of these causes. Error codes and messages you receive in-game may narrow down a few causes of the issue.

At the moment we have an ongoing investigation into server crashes and whole teams being disconnected. If this is the exact issue you are experiencing, please check out our post for more info > https://discussions.ubisoft.com/topic/129214/server-crashing-and-lag-spikes-experienced-recently-january-2022/