[2020] Sync data. Ranked match not counting.

Originally Posted by aslamkhanx
It has started to happen more often now. Happened just now as well. I didnt get any MMR for winning a match. How long do we keep on suffering from this bug. We are wasting time on this game

Hello there aslamkhanx,

Sorry to hear you've experienced this, it is currently under investigation with the team.

When this happens, have you ever attempted to restart your console and check if your MMR values have updated at all?

Originally Posted by aslamkhanx
Yes i have restarted the app and console as well but the figure dont change at all.

Sorry to hear that.

At which point do you see the 'syncing data' message?

Is it while in the End of Match screens or after being redirected to the main menu?

Originally Posted by aslamkhanx
Happened again today. 2 days in a row. 2 games not counting. And its obvious that it happens when the match finishes. It happens at the interface where we should gain points. Pathetic.

Thanks for the update, we'll forward this on to the team

Sorry for the inconvenience.

Thanks for the reports. We are aware of this and it is being looked into by the relevant team. I apologise for any inconvenience.