[2022] Hopefully Ubisoft improves this system on Ranked Matched disconnection penalties

Hey guys! @AG-Prime @Col-Milize

Thanks for getting through to us, welcome to forums and sorry to hear about what happened, as I fully appreciate that the whole situation may have been quite a frustrating one.

As you may know, if there are instances where players abandon the match early, therefore to option to forfeit the match is something that has been given to players in order to enhance the gameplay experience and reduce such instances where players have to proceed with the game being outnumbered.

In this particular instance, you have experienced unfortunate crash which has led to players forfeiting the match and therefore you ended up receiving the abandonment penalty, although the intention was to come back and conclude what's been started.

I will make sure to forward your feedback over to our team accordingly, and in the meantime, in order to try and reduce the likeliness of crashes occurring ever again in the future, may I kindly check the following with you:

1. Is this the first time it happened or are you experiencing crashes on regular basis?
2. Did you receive any error message at all?
3. Since when did you start to experience this?
4. Are you using Vulkan or DX API?

To add, for troubleshooting purposes, if you haven't already, give the following steps a go and see if that helps.

Keep us updated!

@windd Hey there, sorry to hear this occurred and apologies for the late response.

Have you encountered frequent disconnects, and were you the only person disconnected from the game? If so, I recommend running through our basic connectivity troubleshooting to investigate the source of the issue.

If you were disconnected along with the rest of your team, please provide some more information on the incident, including the match ID and approximate time the match occurred.