[2021] [Missing Content](PC)Missing some In Game Purchases.(Pro league skins and welcome pack)

Original Post — Direct link

Hello,UBI.

I enjoyed R6S everyday.

First of all,I bought some In game purchases(pro league skins,bundles) in December 30.

But None of those never appeared in my game.(passed since purchasing already a week.)

this is the list I bought.
1, Pro League Sets for Ash, Gridlock, Mozzie and Rook.
2, Pro League Sets for Alibi,Maestro ,Lion and Finka.
3, Pro League Sets for Marverick,Clash, Nomad and Kaid .
4, Welcome Pack.(skins for twich and 7 days booster etc...)

No Pro league skins in Inventory,
and no 7 days booster(bundled from Welcome pack).

UBI account
username, saychell1224

ticket No. 13736171

Best Regard.

almost 4 years ago - Ubi-Karl - Direct link

Hey saychell1224, thanks for reaching out and I am sorry to hear about the problem you ran into.

First and foremost - in regards to the link that you've posted - I have removed as it may contain sensitive information that you do not want to make public.

So that we could proceed, may I ask you to go to our case and provide us with full and uncropped screenshot showing a record of purchase for the items that you've bought and did not receive. If you can attach these screenshots to the ticket, let us know when that's done and we will have a look at it.

Should you have any further questions in the meantime, let us know!

almost 4 years ago - Ubi-WheelyDuck - Direct link

Originally Posted by saychell1224
Dear,ubi karl.
thanks for your quickly respond.

oh,wait...ok.
u mean,Google photo is not right here?
so,i upload some photos for imgur this time.
could u take a look at it plz?

*removed link*

if something was wrong, plz let me know.
thank u.

Originally Posted by saychell1224
Heres the Info.
And my payment successfully done.

Purchase information
*removed details as personal*

Hey there,

Firstly I have removed everything you included that included information you wouldn't want public.

We do need these but please send these to us privately so we can help you further.

We can be contacted by, the Ubisoft Support website, Facebook and Twitter. If you message us via social media please only include anything personal in a private message

Many thanks

← More support posts from Rainbow Six Siege

← More dev posts from Rainbow Six Siege

Recent Rainbow Six Siege Posts

3 days ago - Ubi_Zurik

6 days ago - CRM_OP******

11 days ago - Ubi_Zurik

21 days ago - Ubi-WheelyDuck

Recent Rainbow Six Siege Posts

Y9S4 Designer's Notes

R6 SIEGE | Y9S4 Reveal: Operation Collision Point

Y9S3 MID-SEASON ROADMAP UPDATE

booted?