[2020] Im having problems with my payment

Original Post — Direct link

So i bought the game with a paysafecard, and when it had used the money from it it said "We encountered an error with your purchase" or something similar. It still says that it's in my cart and i dont own the game but the money from my paysafecard is gone. Any fix?

almost 4 years ago - UbiShoreman - Direct link

Moving to player support!

almost 4 years ago - Ubi-Milky - Direct link

Hi there Zeafy973, thanks for reaching out to us about your account and purchases.

For anything related to your purchases, I would be unable to discuss this openly on the forums.

Please get in touch with us via these channels -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New

If you reach out to us via our social media channels, please make it a private Direct Message with your Ubisoft ID or Ubisoft email address, also any platform account names you may have linked such as console, Steam or Epic as this can help locate your account.

We will try our best to get back to you within 48 hours and we will verify your account to prove ownership then proceed to help you with your account

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