Original Post — Direct link
Hi!

My friend and I just had a ranked match and at the beggining of the 4th round we both got kicked and it said we had a connection error. We did not but we still tried to rejoin the game and it did not let us and gave us an abandon penalty. Can you help me with this since it didnt let us rejoin and our internet was fine?
Game id is: 4b5995i2/d5f2/47dd/9dc6/7f7c80142f99
over 3 years ago - Ubi-Karl - Direct link
Hey Kitty.Katt, thanks for reaching out and sincere apologies about the delayed response from our team.

I've had a closer look around the time of your contact however it appears that servers were running as intended and there were no degradations, so can I just double-check whether this was a single instance when this happened or did you experience the issue on multiple occasions? Also, were you and your friend connected to the same WiFi by any chance?

In the meantime, if you do continue to experience the problem, have a look at following article and try completing steps suggested, which will allow you to establish better connection to game servers and remove any limitations.

Keep us updated!
over 3 years ago - Ubi-Raziel - Direct link
Originally Posted by Kitty.Katt
Hi

Thank you for the answer. This never happened before, thats why we were suprised. I had connection issues once or twice in the past but it always let me rejoin the match without a problem. My friend is playing from Serbia and im playing from Hungary.
Hello! Thank you for letting us know and apologies once again for this issue.

I have managed to find our Rainbow Six Siege team are currently investigating an issue that you describe - being disconnected and then not being able to reconnect.

We are looking into it, so I'd hope that's the last time you face this behaviour.

All the very best!