Original Post — Direct link
Hi,

it just happened to me again. My internet DC for a few seconds, so obviously, the game disconnected me, I had to wait for uplay to reconnect back and then start the game again. The game banned me from rankeds for 27minuts and thus I could not reconnect back into the ranked game.

I found a couple of threads of people reporting this issue that date A COUPLE OF YEARS BACK! How have you not been able to still fix it? To still add a reconnect button? Are you really this useless, ubisoft? You were (still are probably) rated triple AAA company, yet every game I play of yours, there´s always some problem. For honor - server problems and bugs, etc.

How can you just be aware of such problems that happen to thousands of your players, then comment on the thread "we´ll report the issue and look into it" and do nothing about it for years? Do you even actually listen to people´s feedbacks and bug reports?

How am I supposed to reconnect back into a ranked game if it bans me from reconnecting and playing altogether? What am I supposed to do, have a perfect internet taht will never crash? These guys are now playing 4v5 and I cant do nothing about it, and probably lose mmr. Great.
over 3 years ago - Ubi-TheBerry - Direct link
Originally Posted by Mairexgodz
Hi,

it just happened to me again. My internet DC for a few seconds, so obviously, the game disconnected me, I had to wait for uplay to reconnect back and then start the game again. The game banned me from rankeds for 27minuts and thus I could not reconnect back into the ranked game.

I found a couple of threads of people reporting this issue that date A COUPLE OF YEARS BACK! How have you not been able to still fix it? To still add a reconnect button? Are you really this useless, ubisoft? You were (still are probably) rated triple AAA company, yet every game I play of yours, there´s always some problem. For honor - server problems and bugs, etc.

How can you just be aware of such problems that happen to thousands of your players, then comment on the thread "we´ll report the issue and look into it" and do nothing about it for years? Do you even actually listen to people´s feedbacks and bug reports?

How am I supposed to reconnect back into a ranked game if it bans me from reconnecting and playing altogether? What am I supposed to do, have a perfect internet taht will never crash? These guys are now playing 4v5 and I cant do nothing about it, and probably lose mmr. Great.
Hello Mairexgodz,

Welcome to the Forums, sorry for the delay in getting back to you!

As long as the game you were disconnected from is still ongoing, you should be able to rejoin via the Play button, if it has since concluded, you will be put at risk of being sanctioned for an abandon

You noted this has happened again, is this a common occurrence?

And if so, are you able to capture any clips of this if this is a common occurrence?

If you could also note down the dates and times of these disconnects and sanctions as well as any error codes you may encounter, it would be appreciated for further investigation

If there's anything else we can answer, please let us know, thank you!
over 3 years ago - Ubi-Milky - Direct link
Hi Mairexgodz, thanks for coming back to us.

I can confirm this is an issue that sometimes happens to a player when they have left a match early in a round, when they have left a match before the end of the game has fully concluded after the scoreboard is shown, or if they have disconnected through connectivity issues.

The server can be delayed at times or it will give the abandon sanction time out after the original game you left has concluded.
over 3 years ago - Ubi-Milky - Direct link
Hi Mairexgodz, yes this has been under investigation as well as other synching issues across the servers, as the sometimes the information is delayed between the player side and the server.

This is something the Siege team are continuing to look at and improve, as it can affect players in different ways such as penalties being given later on after disconnections, renown or MMR being rewarded later or purchases failing after taking to long to go through all because of synchronization issues from the players side to our servers.

We can not say for certain when these issues will be fixed or give an exact date, but they are being looked into currently, to improve everyone's experience.