Original Post — Direct link
I just recently bought rainbow on steam and logged into the wrong account. I didn't care at the time but now I was trying to switch accounts to the one I used on my Xbox. While that wasn't hard I now have a new problem. I relinked my steam account to a the account I used on Xbox and it says there linked. But when I go to play rainbow it asks if I wanna link the binds to the new account and I say yes, then a error comes up saying "there was a problem authenticating the ownership of this product? I was wondering how to fix this problem. I was thinking maybe since I bought it on steam and then logged in to the wrong account it was forever "linked" as in saying I bought the game and that this account owns it. I hope I'm still able to switch accounts and play without having to buy it again.
over 3 years ago - Ubi-Milky - Direct link
Hello FurryMustache4, this certainly sounds like the game is linked to the wrong account as this is why you will usually see this message.

Can you please clarify for me what platform you are trying to play the game on now, Steam?

In order to help you find the correct account to log into the game with, you would need to get in touch with us through our support channels as we are unable to ask you personal identifiable information over the forums.

If you can reach out to us via our social media channels, please make it a private Direct Message with your Ubisoft ID or Ubisoft email address, also any platform account names you may have linked such as Xbox console names and Steams unique ID number as this will allow us to find your account faster.

Please message us with this information through a private message -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New
over 3 years ago - Ubi-Orion - Direct link
Originally Posted by FurryMustache4
I messaged the twitter account for Ubisoft support and still haven't got anything? how long does it take?
Hey there.

I've just checked your account and it appears as though this was sorted out for you yesterday. If this isn't the case however please let me know. Thanks!