[2021] Missing R6 Credits

Original Post — Direct link

I bought 600 R6 Credits for 50% Bonus Renown Event. But I can't see the credits I bought in game. Submit a support ticket last day but no answer.

Steam purchase receipt

Invoice: 252602079972014678
Date issued: 10 Feb, 2017 @ 10:57am PST
Payment method: Steam Wallet

Mail from Ubisoft

600 Rainbow Credits 1

11.5 TRY

Total: 11.5 TRY

Date: 10.02.2017
Order ID: 6089023
Payed with: Steam

And ticket details
Case Reference # 04327086
Date Created 10/02/2017 @ 19:52
Platform PC
Game Rainbow Six: Siege
Category Ubisoft Club & In-Game Purchases

about 7 years ago - Ubi-BrokenNinja - Direct link

Hey @Enchant3d,

The R6 credits won't always show up immediately in your account. We always recommend waiting at least 24 hours.

If you have not already, please ensure you log out of Uplay and Steam completely as well.

Great to see you turned in a support ticket and the team will be in contact.

over 6 years ago - Ubi-Shikallum - Direct link

Originally Posted by Disinterpreter
I haven't credit too.

https://i.imgur.com/nA4ANbw.jpg
(sorry for not english, but i mark subj)

Hi!

If you create a ticket on our support site with your proof of purchase, we will try our best to resolve the issue as fast as possible.

- Cheers

over 5 years ago - UbiGabrinth - Direct link

I see that credits were added when the Season 3 pass was added on August 7, and most of those credits were then spent on a Blackbeard bundle.

over 5 years ago - Ubi-Baron - Direct link

Hi Caelumn,

The first thing I'd advise is making sure that the game you are using is from the same company as your account.

If you are using an imported version of the game, then your Credit purchases won't be usable in the game.

Otherwise, as mentioned, if it's been over 24 hours please speak with the Support Team through the site here.

Thank you

over 5 years ago - UbiGabrinth - Direct link

Please restore licenses on your PS4.

over 3 years ago - Ubi-Orion - Direct link

Originally Posted by vxz-_
did u ever get what u needed because i bought 3 lots of the 600 credit ones the 1st 2 worked and my 3rd hasnt and my mum has been saving up for a while to get me these for my birthday i have the receipt for all 3 and proof i bought them

Hi there.

We can investigate this further for you if those credits are still missing but we will need to do so via a support case. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you.

Once the case is open please submit your proof of purchase, please see the links below depending on what platform you're playing on. Thanks.

Xbox
PSN

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