Original Post — Direct link
I've had this bug occur twice today. The first time this happened I planted the defuser on Oregon, sound drops (I can still hear the VOIP chat) and some seconds later the game crashes. I Managed to reconnect to the game and continue playing until the match was completed.

The second time this happened, the audio cuts off while I'm planting the defuser on Villa, six or some seconds later the game crashes, the only difference here is that this time it was a 4-4 scenario, win or lose the match. And when I start up the game again, I'm banned for thirty minutes and lost my ELO + season points progression due to a real stinker of a bug I've never encountered before.

All I ask in compensation is to have my ELO reset to the same I had before I started the match on Villa, that's all I ask for. I'm very furious and angry as I'm writing this, so having back my ELO is the least I ask for.

Thanks in advance!
almost 4 years ago - Ubi-Raziel - Direct link
Originally Posted by Kamelbuller
I've had this bug occur twice today. The first time this happened I planted the defuser on Oregon, sound drops (I can still hear the VOIP chat) and some seconds later the game crashes. I Managed to reconnect to the game and continue playing until the match was completed.

The second time this happened, the audio cuts off while I'm planting the defuser on Villa, six or some seconds later the game crashes, the only difference here is that this time it was a 4-4 scenario, win or lose the match. And when I start up the game again, I'm banned for thirty minutes and lost my ELO + season points progression due to a real stinker of a bug I've never encountered before.

All I ask in compensation is to have my ELO reset to the same I had before I started the match on Villa, that's all I ask for. I'm very furious and angry as I'm writing this, so having back my ELO is the least I ask for.

Thanks in advance!
Hello! Thank you for contacting us, and I'm sorry to read you're facing these unusual crashes.

I appreciate that you would like your ELO returned. I'm sorry to say that we are unable to return ELO on an individual basis, however we can do our best to prevent this from happening again.

- How long have you been experiencing this issue?
- Do you see any error in particular when the game crashes?
- Has your system changed in any way? E.g. new graphics card
- Although you have posted in our PC section I would like to be sure, is this on PC?

Thank you!
almost 4 years ago - Ubi-Raziel - Direct link
Thank you for getting back to me!

I understand your crashing issue has began today. Were your 2 new components also installed today, or a while ago?

These steps in our support article may help! It's some general things to think about when experiencing crashes: https://support.ubisoft.com/Article/000061047
almost 4 years ago - Ubi-TheBerry - Direct link
Originally Posted by Kamelbuller
I installed said components about two weeks ago, and I've maybe done 20 matches with the new hardware, only today I had the misfortune getting my game crashed twice, and banned for 30 minutes during my last crash.
Hey there,

Sorry to hear about that!

Have you attempted any of the steps in the guide provided by Raziel above?