[2021] [Ubisoft Connect]Unable to connect - 0x00000209 | Rainbow Six Siege Dev Tracker

Original Post — Direct link

I tried opening siege the first time in 2 months and for some reason it returned 0-0x00000209 when I open it saying unable to connect to ubisoft. So I wondered if I needed to open ubisoft connect, but it would open for a second to log in then it disappears. i thought maybe the problem was the files so I reinstalled ubi connect. no effect. restarted pc multiple times, no effect. My only other option was to check logs, and i found this in the launcher logs.

[22024] 2021-01-29 15:52:44 [ 3904] INFO HubUtils.cpp (160) -- Starting Ubisoft Game Launcher --
[22024] 2021-01-29 15:52:44 [ 3904] INFO HubUtils.cpp (165) Platform: PC.
[22024] 2021-01-29 15:52:44 [ 3904] INFO HubUtils.cpp (173) Exe version: 118.0.10358
[22024] 2021-01-29 15:52:44 [ 3904] INFO HubUtils.cpp (174) Installed version: 10358
[22024] 2021-01-29 15:52:44 [ 3904] INFO HubUtils.cpp (175) Built: Jan 13 2021.
[22024] 2021-01-29 15:52:44 [ 3904] INFO HubUtils.cpp (180) OS: Microsoft Windows 10, 64-bit (build 18363)
[22024] 2021-01-29 15:52:44 [ 3904] INFO HubUtils.cpp (185) CPU: AMD Ryzen 7 3800X 8-Core Processor
[22024] 2021-01-29 15:52:44 [ 3904] INFO HubUtils.cpp (190) GPU: NVIDIA GeForce RTX 3080
[22024] 2021-01-29 15:52:44 [ 3904] INFO HubUtils.cpp (195) RAM: 32768 MB
[22024] 2021-01-29 15:52:44 [ 3904] INFO HubUtils.cpp (203) Timezone: UTC-05:00
[22024] 2021-01-29 15:52:45 [ 3904] INFO HubUtils.cpp (220) Command line:
[22024] 2021-01-29 15:52:45 [21804] INFO BusSettings.cpp (64) Failed to disable start on Windows start.
[22024] 2021-01-29 15:52:45 [ 3904] INFO Hub.cpp (494) Environment is PROD.
[22024] 2021-01-29 15:52:47 [21436] INFO StartView.cpp (810)
[22024] 2021-01-29 15:52:47 [21436] INFO StartView.cpp (810)
[22024] 2021-01-29 15:52:47 [ 3204] INFO AccountOnlineLogin.cpp (295) Login Type: ticket, platform: Uplay.
[22024] 2021-01-29 15:52:49 [ 3204] INFO AccountLogin.cpp (257) User: 93e***05-e253-41c4-**c-*********(idk if this is sensitive info)
[22024] 2021-01-29 15:52:49 [21436] ERROR SysTrayView.cpp (123) Failed to set tray icon with ID 102 Error: 2147500037
[22024] 2021-01-29 15:52:49 [21436] ERROR Window.cpp (1330) SetWindowLocation failed with error 1400.
[22024] 2021-01-29 15:52:49 [20192] ERROR JobHttp.cpp (168) Http status code is 410 for url https://wallet.ecom.ubi.com/api/v1/w...8d5?country=US.
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On the network logs, i found this.
--------------------- Network information ----------------------
Network summary:
! DNS Server may be unavailable or inaccessible.
! No correctly setup network card was found.

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
! Network problems where detected - you may experience problems connecting to the Ubisoft servers. !
! There is no general solution to the problem(s) listed above. !
! Please contact your internet service provider for help. !
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Operating system: Windows Xp or Later
Installed protocols: Hyper-V RAW (1001)
AF_UNIX (1006)
MSAFD Tcpip [TCP/IP] (1007)
MSAFD Tcpip [UDP/IP] (1008)
MSAFD Tcpip [RAW/IP] (1009)
MSAFD Tcpip [TCP/IPv6] (1010)
MSAFD Tcpip [UDP/IPv6] (1011)
MSAFD Tcpip [RAW/IPv6] (1012)
RSVP TCPv6 Service Provider (1002)
RSVP TCP Service Provider (1003)
RSVP UDPv6 Service Provider (1004)
RSVP UDP Service Provider (1005)
MSAFD L2CAP [Bluetooth] (1013)
MSAFD RfComm [Bluetooth] (1014)
vSockets DGRAM (1015)
vSockets STREAM (1016)
so idk what really happening but one things for sure I'm completely lost.

almost 4 years ago - Ubi-Milky - Direct link

Hello I3d4f5g6hI, thank you for getting in touch with us, an easier way to find out why you may be unable to connect would be to check out our list of known error codes from our website to see if this matches the error code you receive, you can find the list here where the 0x00000209 error code appears - https://support.ubisoft.com/en-GB/Article/000066044/

The best way to troubleshoot this would be to first use our connectivity troubleshooting steps before getting into launcher logs and network adapter information as the problem with connectivity is often a lot simpler and can be more easily fixed after following these steps - https://support.ubisoft.com/en-GB/Article/000078839

You mentioned 'the other ethernet adapter' - do you have two routers set up in your home or where you play?

almost 4 years ago - Ubi-Orion - Direct link

Originally Posted by I3d4f5g6hI
I feel like the reason that It refuses to open stems from these two lines in the launcher logs
[20572] 2021-01-30 11:44:31 [16448] ERROR Window.cpp (1330) SetWindowLocation failed with error 1400.
[20572] 2021-01-30 11:44:31 [16640] ERROR JobHttp.cpp (168) Http status code is 410 for url https://wallet.ecom.ubi.com/api/v1/w...8d5?country=US.
If someone knows how to fix this please let me know

Hey there.

Can you submit your launcher logs and images of your port forwarding config to us on a support case please so we can investigate this further? You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks!

[2021] [Ubisoft Connect]Unable to connect - 0x00000209

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