Originally Posted by Dr.Kashie
Hi Ubi-Viral,
Please respond and help me. I'm getting frustrated because of this issue. Getting removed from the match in ban phase and then i cant rejoin no matter what i do. I gave two stable internet connections at home and im facing the issue on both. I think something's wrong with my cloud data or my cloud data file. Please HELP.
Thank you for getting back to us, and apologies for the delay.
Considering you're still facing this disconnection issue on multiple network, it could certainly be a profile-specific issue, which we can resolve.
Do you perhaps have a friend or family member who also owns the game? If so, would it be possible for them to play the game on your network to check if the issue occurs?
If you're unable to check or if the issue seems specific to your profile, please try the steps in this support article:
https://support.ubisoft.com/Article/000061964
Please note - Following the steps will mean your situations, in-game settings and loadouts are reset. However, you can restore the file if it doesn't fix anything.
I really hope that helps you!
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