Original Post — Direct link
Hello Ubisoft team,

Today I logged in the game to play the new gamemode ( I played it last year aswell and recived 2 special premium packs ) , I won a couple of games and got an Alpha pack but I did not get the premium special event pack. It just shows the 6d time for the other one.

Please check this out and help me, I really want to open up my premium pack but I cannot because I encountered a bug.

I will also leave here some screenshots of the game ( With my items from last year and other stuff )

https://prnt.sc/1103cu0

https://prnt.sc/1103d8m

I have already talked with Mister Chris but I will post this thread here , so other players can see it if they get the same glitch.

Have a great day!
All due regards,
BTU-RusuGreu.
over 3 years ago - Ubi-Wan - Direct link
Hey all! I really appreciate the reports here, and I'm sorry to hear the free pack hasn't been received. I'd like to make note that our teams are aware of some players not receiving this free pack, and are investigating a solution at this time. Thank you for your patience as this is being looked into.
over 3 years ago - Ubi-Karl - Direct link
Originally Posted by kseixas
i have the same problem
Hey kseixas, thanks for getting in touch and I'm sorry to hear this.

As advised above by Ubi-Wan, the matter is under investigation so as soon as we will have further updates, details will be posted here, in our official forums, so keep an eye and thank you for bearing with us in the meantime.

Should there be any questions, let us know!
over 3 years ago - Ubi-Karl - Direct link
Originally Posted by flames2121
Me and my boyfriend are also having the same issue we both played when it came out the first time but my brother and friend who didn't play back then got their's as soon as the event was released
Hey flames2121, thanks for getting in touch and letting us know!

Yes, this is something that isn't necessarily affecting everyone, however there is a good number of players who did not receive it, therefore we will try to make sure those cases are addressed as soon as possible.