My support case has been escalated (i assume to a R6S related team), and it always says that the "most recent update" was made early in the morning daily. But nothing ever changes. From experience, does anyone know if there's anything I can do, or if the case is actually being looked at?
Tnx in advance 
(case number: [Redacted] in case someone from Ubi is looking)
@MrBoriz Hi there! Welcome to Discussions! Just to let you know, I redacted the case number from your post for security purposes.
I did take a look into your case and I don't see the team has sent any responses back to you since the time your case was escalated. This kind of issue can take time to investigate. Also, our teams are experiencing a high volume of contacts, so responses are delayed. Rest assured, our teams are looking into your issue and a reply will be sent back to you as quickly as possible.
Thank you!
Hey @MrBoriz, I can see that your case is currently being handled by our teams.
Apologies for the delay.
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