Original Post — Direct link
My friends and I 5 stacked in a ranked game, we won 4-0 but when we went back to the menu we all received a ban and lost 150 MMR each.
almost 4 years ago - Ubi-Milky - Direct link
Hello BaIIstein, thanks for posting about this and sorry to hear this.

What platform do you play on and what did the ban message say exactly? Can I also ask how long the amount of time the ban was for?

Did you also notice any of your team mates having ping issues in the game and did everyone stay in a a team until after the results screen as renown screen was shown or is this when the ban message came up for you?

Finally can I ask if anyone on your team had to re-join the match when it was in progress after disconnecting?
almost 4 years ago - Ubi-Milky - Direct link
Okay thank you for letting me know this BaIIstein, I apologize in advance we do not have the ability to add MMR back to players accounts, but this may have been caused by a previous disconnection or leaving a lobby too late before the match is about to start.

Usually you would receive a warning message about this action before receiving a time out sanction, however this does not really explain why your entire team received a ban. If this happens to you again, please let us know and please let us know of any actions took in that game session that may have led to a sanction and we can investigate this further for you for possible causes, thank you.
over 3 years ago - Ubi-Karl - Direct link
Hey Manning07, thanks for getting in touch, welcome to forums and I am sorry to hear about the issue you ran into.

As it stands, I can confirm that this particular problem has been already brought up to our development team and is currently under further investigation.

We do apologise about the inconvenience this may cause and thank you for bearing with us in the meantime.

As soon as we will have any further updates, details will be posted in our official forums, so keep an eye!