[2020] Suddenly can't hear incoming voice chat / comms anymore

Hello, sorry to hear about the sound issues. I moved your thread to the correct forum where you mind find more suitable help. You can always contact our support team too for assistance via the link below:

https://support.ubi.com

If you open a ticket with support, I recommend providing the team with a DxDiag and MSINFO report as this will help them investigate the issue. For information on how to save these reports visit the link below:

https://support.ubi.com/en-GB/faqs/0...Dxdiag-MSinfo/

Type Privacy Settings into the start menu, and click on the option that comes up.

In this window click on Microphone in the list on the left and select Let apps use my microphone.

@Hexstly, please create a case on the support website and submit your DxDiag and MsInfo files for further investigation and provide me with your case number when it's created.

Thanks.

Hey,

Just had a look at your case, can you uninstall VoicemodDesktop.exe?

Hello everyone, sorry for the delay in getting back to you.

There are no known mic issues in-game currently; we have tried to reproduce this issue however everything works fine in a testing environment.

Can you please changing from Push-To-Talk to Open and let me know if the issue persists?

For those that haven't tried, please refer to our troubleshooting herehttps://support.ubisoft.com/en-GB/Article/000060669. It's very important to make sure your default communication device is set up.

Also if you have a friend or family member who also owns the game, try launching the game (with their permission of course) from their account. This is to help determine if it is a profile / setting issue.

I hope that helps!