[2021] Ubisoft Connect

Hello there JoaKing.GYM,

At the moment, we can only provide support in this forum in English. If you are able to use a translator to type in English, we will be happy to help you.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below - https://support.ubisoft.com/Cases/New

If you scroll down the page to where it says 'Contact Customer Support' and click on it, this should create a case where an agent will respond to you in your chosen language

In the meantime hopefully one of our other Spanish speaking players may be able to help you with your query.

Hello @cmett99 thank you for you post and welcome to the forums.

For any games or content purchased from the Ubisoft Store, it can take upto 24 hours for this to appear on your account, you will not need a code to activate this.

Can I asked which retailer and website you purchased the game from please?

Hello @cmett99 thank you for you post and welcome to the forums.

For any games or content purchased from the Ubisoft Store, it can take upto 24 hours for this to appear on your account, you will not need a code to activate this.

Can I asked which retailer and website you purchased the game from please?