Hey @Yuhrf , thanks for getting in touch about this!
It's great to hear you and your friend are taking part in the reactivation program, but really unusual that you've only found one match to count for the five needed. I'd really like to help you get to the bottom of this.
Do your friend's stats also show that they've only played one game?
Can you be specific about which game types or modes you've been playing? It'd really help me out to have some screenshots showing matches you've played with your friend, so we can use these to investigate why those matches didn't count. Here's our screenshots guide to help with that, and the resulting images can be added to a response here in the forum thread using the little image icon above the post edit box.
The 24 hours noted in the FAQ should be referring to the amount of time it takes for the rewards to arrive. The tracker should update sooner than this, although I cannot immediately find any information on how quickly it should update. Please let me know if it has changed since the time of your last post, or if I can clarify my requests above