[2021] Skin customization reset

Hey @ERKEK2000, thanks for getting in touch and sorry to hear about the issue you've been having to deal with.

As it stands, I can confirm that we have looked into it, however have been facing difficulties with reproducing the issue on our side, therefore do you possibly happen to have video footage of this happening or are you able to recall any particular steps you took that have led to loadout reset?

Let us know and we will take it from there!

Thanks for getting back to us @erkek2000 !

In the past, there's been a trend noticed with playing Event matches and loadouts resetting next session, if this helps you reproduce and capture a clip as this would be appreciated for us to add onto the investigation!

Please let us know if you can grab a clip though and we'll pass your details on.

Thank you!

Thank you for confirming @erkek2000 !

If you're able to grab a clip let us know, otherwise we've passed your report onto the team.

Much appreciated!