[2020] game crashes

Hi @liquidw4ter. 

 

Let's take a look and see if we can help out with the crashes you've been seeing. First, have you had a chance to try repairing the game in Origin to see if that helps at all? If you right-click on Apex Legends in your Origin Library you should see a Repair option when the menu pops up. 

 

Let me know if that helps at all. Thanks!

 

 

/Kent

Hey again @liquidw4ter. 

 

Did you have a chance to try repairing the game? Are you still running into crashes? 

 

 

/Kent

Hey there. 

 

Apologies for the late follow-up on this. 

 

When you have the chance could you post a DxDiag here so we can take a look? For more info on how to pull one up check out the EA Help website. 

 

Once you have the file please attach it to this thread. Thanks!

 

 

/Kent

Hey,

Please could you try the verify files option to see if this resolves your issue?

In Uplay - Select "Properties" located underneath the "Play" button and then select "verify files"

In Steam - From the Library section, right-click on the game and select Properties from the menu. Select the Local files tab and click the Verify integrity of game cache.

Now relaunch the game.

Please do a full **clean** re-install:

- move any valued save games elsewhere, and user_empire_designs.txt from /Documents/Paradox Interactive/Stellaris/ if you have made any custom empires or races.
- "uninstall" in Steam-Stellaris
- manually delete both the Steam/SteamApps/common/Stellaris AND Documents/Paradox Interactive/Stellaris folders
- re-install game in Steam, run a Steam Verify when done.
- add stellaris.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular you need to make sure there are no files or folders left under either the Steam Stellaris or Documents Stellaris locations, before installing again.


If that doesn't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/Stellaris/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/Stellaris/logs/ folder, attach here system.log , error.log .