Original Post — Direct link
Every time I attempt to spend money (using my steam wallet) I receive an e-mail saying the following
"Hello emoassassin2001,

Keeping our players account information safe is a top priority for us at Ubisoft, and we take actions that may compromise this information very seriously.

A recent transaction associated with your account was flagged by our security system as being potentially fraudulent, and as a result, this transaction has blocked. Please note that you have not been charged for this transaction. We will continue to monitor activity on your account as part of our ongoing efforts to protect accounts from fraud.

We want to remind you that sharing your Ubisoft credentials and/or purchasing in-game currency from an unauthorized reseller poses a serious threat to the security of your account and is in violation of our Terms of Use. It may also result in your account receiving a permanent ban. To ensure the safety of your account, never share your account details with any third parties, including unauthorized resellers.

If you are not responsible for this transaction, we recommend that you change your password and activate 2-Step Verification to better protect your account. You can contact our Ubisoft Support team for further assistance if you have any additional questions.

Thank you for your understanding,

Best,
Ubisoft "
What can I do? I've changed my password and I still get flagged.
over 4 years ago - Ubi-Houck - Direct link
Hi EmoOwO!

Sorry to hear your account got flagged. I checked your account. In this situation, I would ask you to wait 48 hours and try to purchase the desired item again. During this time, no purchases should be attempted.

Please make sure you are using the right region for your location and that also matches your Steam account. Also make sure that you are not using an VPNs.

Thanks!
over 3 years ago - Ubi-Orion - Direct link
Originally Posted by Animantarx
I have the exact same issue, every time I try to add funds to the account I get an email and the transaction doesn't go through. I left it a day before trying again this morning, just wondered whether the 48 hour wait worked or whether I need to do something else?
Hey there.

Making repeated attempts of the same purchase in a short period of time can cause payments to be temporarily suspended but if after this time has expired you're still stuck please open a support case with us and we'll investigate further. I would advise against making any further purchase attempts during this time.

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks!
over 3 years ago - Ubi-Orion - Direct link
Originally Posted by Minty_Flavor
I haven't been able to purchase any credits that exceed $10 from Rainbow Six Siege for a few day now and have been trying to resolve it myself. I've been trying to purchase $100 worth of credits and it has been giving me an error message.

I've tried;
-Staring Steam and Ubisoft as Administrator
-Starting Rainbow with Steam overlay both On & Off
-Uninstalled Steam, Ubisoft, and Rainbow to later reinstall them
-Deleted Steam Web Browser Cache & Cookies
-Started a Casual match and tried buying credits while in a match
-Restarted and updated everything on my PC
-Unlinked Steam from my Ubisoft account to later relink it

I've read that if you were to repeatedly attempt to purchase credits while it's giving you an error, Ubisoft would prevent your transactions from completing to protect your account. I don't know if this happened to me, but I'm only able to purchase $5 & $10 worth of credits.
Originally Posted by MeeRebus
I got the same issue as well
Hey there folks.

The team are aware of and are investigating reports of purchase issues especially with higher tiers of credits. If possible can you open a support case with us so we can investigate this with you both on an individual basis?

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks!