[2020] cant play

Hey,

We have found this issue can be solved by whitelisting R6 and Uplay in your Anti-Virus settings.

I apologise for any inconvenience.

I couldn't say I'm afraid, every antivirus is different so you'd have to speak to their support or try googling how to whitelist applications in whatever antivirus you use.

Originally Posted by Skelly_boyYT
I cant play rainow on my acc it wont lt me it says something about cant figure out im the owner

Hey there.

Was the message "there was a problem authenticating the ownership of this product"? If so this error you're seeing is because you're launching the game whilst signed in to this Ubisoft account where the game hasn't been activated.

Are you aware of any other Ubisoft accounts you own? If so I would recommend signing in on those and trying again. When you're on the correct account you will no longer see this error.

If you're not sure of any other accounts you have if you can send through a screenshot from the following folders on a support case please. Do not post those screenshots to the forum. By default they will be found at the paths below, you might have one or sometimes both of these folders:

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\user_profile
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks.