Original Post — Direct link
So I just got this game, and when I start it up I am automacally connected to a non-existent Xbox controller. I have multiple times tried to find what's wrong in the in-game settings, and after some trying and failing I always get it fixed. But the first half an hour after i start the game, I can't move because I am connected to a Xbox controller I do not have. As I have never owned, nor used, a Xbox controller, I find this a little strange. Even stranger that i can fix it. If this was a bug, I shouldn't even eb able to fix it, but i can. Please tell me how to deal with this. Thanks in advance.
over 3 years ago - Ubi-Litten - Direct link
Hi there, thanks for getting in contact and informing us of the issue you are experiencing with this phantom Xbox controller. So we can get this looked into further would you be able to confirm whether you have any other 3rd party devices plugged into your PC which may be getting recognised as this controller? If possible could you try to remove any additional devices and see if you still experience this issue?

Also, so we can investigate this further would you be able to confirm whether you have any wireless or bluetooth functions enabled? You should be able to check to see which devices you have connected to your PC directly in your device settings.

In the meantime, if you have any further insight to the cause of this or would like to provide any further details, please feel free to let us know.
over 3 years ago - Ubi-Karl - Direct link
Originally Posted by weu0es
All that is connected to my PC via bluetooth is the mouse, the external keyboard and the headset. Nothing else is connected via bluetooth, nor wire. As i live in a house, and not an apartement, my neighbours are too far away to connect their potential Xbox controller to my PC. And there has never been any Xbox in this house, ever. Hope this answered your question. Thanks anyways.
Hey weu0es, welcome to forums and thanks for your response there .

As it stands, I can confirm that this particular issue has been already brought up as we received a number of reports on this and it is currently being reviewed by our development team.

For the time being, in order to try and resolve this, give the following steps a go and see if it helps.

We do apologise about the inconvenience this is causing and as soon as we will have further details on the mater, information will be shared here, in our official forums, so keep an eye!