[2020] season pass disappeared on XBOX

Originally Posted by Tank 9703
I didn t get back my season pass immediately after clearing my cache but I got it for my second game but I lost it once again the following game...

Hey @Tank,

Please submit a support ticket to our customer service team HERE so we can log the issue and see if they can help you fix it.

I'm moving this thread over to Tech. Issues to keep General Discussion more on topic!

Hi guys,

Are you still experiencing this issue?

Some users have found that restarting their Uplay Client/System fixed the issue.
For Xbox1 players we suggest clearing your Xbox Cache and restarting the game. (Cache Clear walkthrough)

If you're still experiencing issues after those attempts, you can submit a ticket to customer support here and they will work on troubleshooting the issue.

Hope this helps!

Hey there,

The season pass should be available for purchase on the Xbox Store. However, if you are referring to a physical version, there is none available as it is a digital entitlement.

Originally Posted by AshleyAKAwing
Yeah my y5 pass has also disappeared.game doesn't even recognise that I own it, "And yes it is installed UBI". In main game menu when you scroll over to SHOP, the season pass is in a yellow pop-up asking if I'd like to purchase it, when I've owned it since Febuary!

Hey there AshleyAKAwing,

Please try to refrain from necroing old threads and please check recent threads in the Forums for your issue, or create a fresh one.

We are aware of and looking into reports of players on Xbox losing Season Pass access.

Please refer to recent Forum threads for updates on this.

Sorry for the inconvenience