Original Post — Direct link

Well how the title says somehow i have two acconts with the same email (and probably the same password), i think this happened because i play trackmania on my epic games accont and other games at my steam accont, because i NEED to use ubsoft connect to play ubsoft games this happend.

I notice this issue when i was trying to play ranked in rainbow six, because i need to verify my accont with the two step verification, after make everting i see that my accont wasnt with the 2 step verification, i think that was strange, restart the game some times and the warning to make the verification still there, then i use the ubsoft connect inside the game and see a accont with a diferent profile picture and name, so when i tried make the verification again but i cant because i cant verify my email in this accont, happend to only my other accont (that im using right now to write this) is reciving the emails, so i cant change the password or anything.

So to try fix this i tried unlink my accont to steam and link in my another accont but when i make it happens that ubsoft connect says i dont own the game on this accont, so now i cant play any of my games from steam.

well i dont know how to fix this so im using this forum and i dont see this happend with any one here too (and other thing can you guys fix the link of the help/contact, the link sand you to the older forum and this isnt hard thing to do, you just need to change the link.).

this is my issue, sorry if my english is bad or confusing or if i use this forum wrong.


about 1 year ago - Ubi-Clem - Direct link

Hey @OnlyViii, and thank you for posting.

I understand that you are facing authentication errors due do a misunderstanding between accounts.

Please note that in order to play Steam versions of Ubisoft games, you must be logged through the correct Ubisoft account.

If you are not able to get through despite being logged onto the right account (and Steam account linked to it), please contact us through our one-to-one channels below

Support - Twitter: (https://www.twitter.com/UbisoftSupport) - Facebook

Thanks!






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