Made a Ubisoft Support case on January 31, 2023 11:58 AM. It still has not been replied to for nearly two weeks. This is my second case concerning the same topic. It seems like Ubisoft is ignoring me. Every day, it will be "Updated", and I will still have no reply. My other case had the same thing happen for two weeks, with me being ignored and the post was being "Updated".
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Hey there @Oy6m
The reason ongoing support cases get marked as updated is a result of our automated system keeping the case open until our team has time to read and respond to it.
To explain the delay a bit, the recent ongoing issues with Rainbow Six Siege services, along with some problems that popped up during the implementation of Cross Progression have led to a very large surge of casework, but I can assure you that your cases will be reviewed and handled as soon as we have the time to do so.
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