Hello! I have a constant fps drop on any settings. I have tried the following but nothing helps: Reinstall the video driver, restart the Internet options, repair the game, reinstall the game, clean boot,windows is up to date and many more.....CPU-13700KF, GPU- Asus Tuf 6800 16GB OC,16GB Ram 3200mhz. Thanks!
Hey @ArrakiSS, thanks for contacting us. We apologize for the delay.
I'm sorry to hear that you've been experiencing FPS drops in game.
Could you please make sure to follow all the steps from our troubleshooting guide on PC?
If the issue persists after that, would you be able to send us your system files in a new case ? Here's how to do so :
Msinfo
Dxdiag
Our teams will happily assist you further.
@ArrakiSS Sorry that those steps did not help! I can see that you have submitted a case regarding this issue with your DxDiag file. Would you mind also uploading your MSInfo to the case as well? In the meantime, there are some more troubleshooting steps we can try. Please make sure both launchers and the game are installed on the same drive (preferably your OS/C drive) and then clear your Ubisoft Connect cache. Note that if you’re over 90% capacity on the hard drive you’ve installed the game on, the game will have difficulty running in an optimized state. I would also suggest checking out our FAQ on how to prevent software conflicts. Once we have that MSInfo, we can take a closer look into what could be causing this issue to happen. Thanks!
Hello @ArrakiSS,
Thank you for the update!
Our team is currently experiencing a higher volume of contacts and that's why you haven't received a reply yet. Apologies for the delay. Rest assured, you will receive an email back as soon as it's possible.
I also forwarded your case to the responsible team.
If you have any additional questions, please let us know.
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