In short, after waiting 2 hours to form a party of five to play Sugar Fright, playing a full match. Exiting, only to see 3/5 of us never received the Pack. What gives? I really don't want to play this game mode just to try over and over again.
I'm sorry to hear your challenge progress isn't counting. This may be due to the transition from Ubisoft Club to Ubisoft Connect which is having a few issues with club related features transitioning over.
You can also try logging in directly to the website to see if the Challenge progress is showing there.
If your progress is still not counting towards the reward, we would need you to provide any screenshots or videos that will make this clear and to contact us through a support ticket / live chat for this here.
You can also private message us on Twitter or Facebook if you prefer, and we can link that chat into a support ticket.