Original Post — Direct link
In short, after waiting 2 hours to form a party of five to play Sugar Fright, playing a full match. Exiting, only to see 3/5 of us never received the Pack. What gives? I really don't want to play this game mode just to try over and over again.
over 2 years ago - UBI-Froggard - Direct link

I'm sorry to hear your challenge progress isn't counting. This may be due to the transition from Ubisoft Club to Ubisoft Connect which is having a few issues with club related features transitioning over.

You can also try logging in directly to the website to see if the Challenge progress is showing there.

If your progress is still not counting towards the reward, we would need you to provide any screenshots or videos that will make this clear and to contact us through a support ticket / live chat for this here.

You can also private message us on Twitter or Facebook if you prefer, and we can link that chat into a support ticket.
over 2 years ago - Ubi-Milky - Direct link
Hello Rodnovery, just a quick update to this situation -

In regards to the Sugar Fright timed challenges not counting your progress, we rolled out a fix for this on the 30th October, so going forward your matches should now add to your progression of these challenges.

Our forum update post specifically mentions this here, on the Ubisoft Connect part of our forum -

I apologise for any inconvenience caused by this.