[2021] Steam Siege account not linked to my Ubisoft account or any email?

Gonna move this over to the brilliant folks in player support!

Hello IgorPogdanoff, for any account related issues, it would be best to contact us privately over our support channels.

To help with this please let us know your Steam unique ID number, any Ubisoft usernames or associated email addresses you have used in the past as well as letting us know of any other platforms, console or Twitch you may have linked. The more information you can give us the better chance we have at locating the correct account.

Please contact us on one of the following channels and make sure to give us as much of the requested information as possible to prevent any delays in solving this issue for you -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New

Originally Posted by Tyronna
Hello,

I cannot connect the game that i bought on Steam with my Ubisoft Connect account. I tried to reseting my password, restarting Ubisoft Connect etc. nothing worked.

I keep getting this error; "There was a problem authenticating the ownership of this product".

Waiting for your help, thanks.

Hey there Tyronna.

Welcome to the forums!

This error you're seeing is because you're launching the game whilst signed in to this Ubisoft account where the game hasn't been activated. I have checked your account to verify this.

Are you aware of any other Ubisoft accounts you own? If so I would recommend signing in on those and trying again. When you're on the correct account you will no longer see this error.

If you're not sure of any other accounts you have if you can send through a screenshot from the following folders to us on a support case please. By default they will be found at the paths below, you might have one or sometimes both of these folders:

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\user_profile
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks!